Refund & Return Policy
At TrenzoHunStore, your satisfaction and trust mean everything to us. We stand behind the quality of our products, and if you are not fully satisfied with your purchase, we’re here to help.
Eligibility for Returns
- You may request a return or refund within 30 days of receiving your order.
- To qualify, products must be unopened, unused, and in their original packaging.
- Items that have been opened, partially used, or tampered with cannot be returned for safety and hygiene reasons.
Damaged or Defective Items
- If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
- We may request photos of the product and packaging to speed up the resolution.
- In such cases, we’ll happily arrange a replacement at no additional cost or issue a full refund, depending on your preference.
Refund Process
- Once your return is received and inspected, you’ll receive an email notification confirming approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Please note that shipping charges are non-refundable, unless the return is due to our error (wrong or defective item).
How to Request a Return
- Contact our customer support team at [your support email] with your order number and reason for return.
- Our team will provide you with return instructions and a shipping address.
- Carefully pack the product in its original condition and send it back to us.
- Once we receive the item, we’ll notify you and process your refund or replacement.
Non-Returnable Items
Certain items are non-returnable, including:
- Opened or partially used supplements
- Gift cards or promotional items
- Clearance or final-sale products
Need Help?
If you have any questions about our Refund & Return Policy, please reach out to our support team at [support email / contact form link]. We’re here to ensure your experience with TrenzoHunStore is worry-free and positive.
